Our goal over the past couple of years was to try out and test models for digital inclusion and then create ‘How to’ guides and resources that digital health commissioners, designers and service delivery teams could use to ensure they are delivering inclusive services. Essentially, we wanted to share the things that were working.
However, not all our projects have worked and rather than shy away from our failures, we’ve used those experiences to learn from and feed into future projects. We have made learning from our failures as important as learning from our successes (if not more) and it has really worked for us. Through adopting an agile ‘fail fast, learn and move on’ approach to our service design, we have been able to create models that better meet user needs and are more effective. Fostering an open and safe environment, where we can admit ‘this is not working’ quickly, has allowed us to move on and get to the things that do work faster – saving a lot of time and frustration.